amazon ukよりの返事です。関税の事を教えてください

Question

Dear Seller,

Greetings from Amazon Seller Support.

My name is Hemraj the associate who is handling your case. 

As per your email, I could understand your concern is regarding the Order Id: 026-6628278-3857164 in which the custom charges were paid.

In regards, I would like to inform you that as you were selling the product from UK marketplace and the seller was also from UK marketplace and then you have shipped the product from Japan then you need to pay the custom charges.

However, If you would have shipped the product from UK marketplace and you had registered your marketplace also on UK marketplace and the buyer would have been from Japan, then in that scenario the buyer needs to pay the custom charges.

In this case I have checked your account and could determine that you are selling from a different location and you are selling on UK. This is the reason for which Amazon asked you to pay the charges for the buyer. If the buyer would have ordered the product from a different location and if you were a UK based seller then the situation would have been different. The custom charges are always to be paid by the buyer in case the buyer is ordering the product from outside UK. 

Please understand that we at Amazon always look forward to safeguard the rights of our seller ,we have seen the customer service which you provide and we are glad to have you selling with us.

Only to ensure that you get the best possible assistance from our end, we have tried to cover up all the important aspects related to this issue. However, if you feel that further more assistance is required, please write back to us and we will be delighted to assisted you.

Please know that we are just an email away and you can always re-open a case if you have any queries and concerns by using the following URL:

https://sellercentral-europe.amazon.com/cu/case-lobby

** By opening a new case, this will facilitate a more timely efficient response for you **

Accepted Answer

ECマスターズの村井です。

>免税の範囲内で出荷するしか、他に手がないですね。
>商品ではなく、ギフトでの出荷を考慮するってことですか？
>それでないと商売にならないっていう結論でしょうね？

そうですね、一般的には海外販売をする際は、
日本国内で商売しているのとは違い、
送料、関税費用が多くかかりますので、
その費用を加味した金額設定をされているショップさんが多いです。

商品が売れても利益が出ない、赤字になるという価格設定であれば、
やめた方が良いと思いますので、必要経費は発生する前提で、
価格設定をしてお試しいただくのも良いと思います。

Answer

ECマスターズの村井です。

内容を確認すると、
イギリスにいる方がAmazon UK内で商品を購入し、
輸入関税がかかる場合は出品者が支払うという内容となっております。

例えば、
イギリスにいる方が日本のAmazon.co.jpで商品を購入した際の
輸入関税は購入者側が支払うことになりますが、

今回はイギリスにいる方がイギリスのAmazon UKで商品を購入しているため、
輸入関税に関しては出品者側で支払う必要があるようです。

商品の受け取りが完了しない場合、
保管期限がすぎると商品は送り元に返送されることになりますので、
輸入関税を作務衣屋さんにて支払う、または返送されるのを待つか
ご判断いただく必要がございます。

Answer

最終的にはインボイスを、免税の範囲内で出荷するしか、他に手がないですね。商品ではなく、ギフトでの出荷を考慮するってことですか？それでないと商売にならないっていう………（省略）………

Answer

ありがとうございました。色々試行錯誤しながら、やっていきますよ