今春ECコンサルタントが変わり、そのコンサルタントに色々と確認したい事が有り連絡するのですが調べて折り返し電話もしくはメールにて連絡しますというのですがレスポンスが全く有りません、EXPOも勧誘の連絡が有りまだ面識も無いので挨拶と今後の打ち合わせでもしたいのでという事で参加しましたが、打ち合わせも無く、懇親会での名刺交換のみでした。以前の担当は広告の営業も有りますが、問い合わせた案件については直ぐにレスポンスは有りました。新卒か１年目ぐらいかと思いましたが３年目という事で、よくやってこれているなと思います。様々な業務を抱えているのはわかりますが、そんな難しい問い合わせでもないのにレスポンス無しの状況が続き、直属の上長にも伝えましたが改善がみられません、こういった場合の本社の相談窓口ご存知でしたらお教え頂けないでしょうかよろしくお願いします。

ECマスターズの橋本です。＞調べて折り返し電話もしくはメールにて連絡しますというのですが＞レスポンスが全く有りません、残念ながら、このような事は日常茶飯事でして、楽天市場のECコンサルタントのよくある実態となります。以下にても解説しておりますのでご参照いただければと思います。 https://ec-masters.club/forum/post_view.php?id=913 https://ec-masters.club/forum/post_view.php?id=1284 しつこく連絡をする必要もあると思いますが、基本的には上長に相談する他解決策は無いと思います。連絡が無い、連絡がつながらないなどは、ほとんどのショップが楽天に不満を抱えている一つの要素です。質問したいができないというショップが多く、せっかく良い商品を取り扱っていてもモールでの売り方を知らずに売れなくなってしまうという現状を解決する為に ECマスターズクラブが立ち上がりました。 ECコンサルタントは、人に起因する部分が大きくありますので、担当を変えてもらうなど、しつこく連絡をしてみてはいかがでしょうか。ただし、 ECコンサルタントと言えども担当領域外の質問などの場合は、対応がおろそかになる場合があります。追加出店審査など他部署に関わる場合などは、良く連絡が途絶えるといった事を聞きます。何がご不明な点があれば、フォーラムもしくは、リクエストフォームよりご質問いただければと思います。

ECコンサルタントについて

Warning (2) : Undefined array key "agtlogin" [in /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 141]

Code


        $showDrafts = ($auth['alogin'] || $auth['agtlogin']);
        $post = $this->ForumPosts->get($id, contain: [

Cake\Error\ErrorTrap->handleError() /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 141
App\Controller\ForumController->view() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/Controller.php, line 503
Cake\Controller\Controller->invokeAction() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 166
Cake\Controller\ControllerFactory->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 141
Cake\Controller\ControllerFactory->invoke() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/BaseApplication.php, line 362
Cake\Http\BaseApplication->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 86
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/CsrfProtectionMiddleware.php, line 159
Cake\Http\Middleware\CsrfProtectionMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/BodyParserMiddleware.php, line 157
Cake\Http\Middleware\BodyParserMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/RoutingMiddleware.php, line 118
Cake\Routing\Middleware\RoutingMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/AssetMiddleware.php, line 71
Cake\Routing\Middleware\AssetMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/src/Middleware/HostHeaderMiddleware.php, line 35
App\Middleware\HostHeaderMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Middleware/ErrorHandlerMiddleware.php, line 115
Cake\Error\Middleware\ErrorHandlerMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 60
Cake\Http\Runner->run() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 98
Cake\Http\Server->run() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (2) : Undefined array key "agtlogin" [in /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 250]

Code

        $dispatchStaff = [];
        if ($auth['alogin'] || $auth['agtlogin']) {
            $conn = ConnectionManager::get('default');

Cake\Error\ErrorTrap->handleError() /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 250
App\Controller\ForumController->view() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/Controller.php, line 503
Cake\Controller\Controller->invokeAction() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 166
Cake\Controller\ControllerFactory->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 141
Cake\Controller\ControllerFactory->invoke() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/BaseApplication.php, line 362
Cake\Http\BaseApplication->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 86
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/CsrfProtectionMiddleware.php, line 159
Cake\Http\Middleware\CsrfProtectionMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/BodyParserMiddleware.php, line 157
Cake\Http\Middleware\BodyParserMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/RoutingMiddleware.php, line 118
Cake\Routing\Middleware\RoutingMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/AssetMiddleware.php, line 71
Cake\Routing\Middleware\AssetMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/src/Middleware/HostHeaderMiddleware.php, line 35
App\Middleware\HostHeaderMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Middleware/ErrorHandlerMiddleware.php, line 115
Cake\Error\Middleware\ErrorHandlerMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 60
Cake\Http\Runner->run() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 98
Cake\Http\Server->run() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (512) : Unable to emit headers. Headers sent in file=/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Renderer/HtmlErrorRenderer.php line=37 [in /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 65]

Code

            $message = "Unable to emit headers. Headers sent in file={$file} line={$line}";
            trigger_error($message, E_USER_WARNING);
        }

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 65
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (2) : Cannot modify header information - headers already sent by (output started at /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Renderer/HtmlErrorRenderer.php:37) [in /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 158]

Code

        $reasonPhrase = $response->getReasonPhrase();
        header(sprintf(
            'HTTP/%s %d%s',

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 158
Cake\Http\ResponseEmitter->emitStatusLine() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 68
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Code

            foreach ($values as $value) {
                header(sprintf(
                    '%s: %s',

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 191
Cake\Http\ResponseEmitter->emitHeaders() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 69
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Code


        return setcookie($cookie->getName(), $cookie->getScalarValue(), $cookie->getOptions());
    }

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 228
Cake\Http\ResponseEmitter->setCookie() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 212
Cake\Http\ResponseEmitter->emitCookies() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 200
Cake\Http\ResponseEmitter->emitHeaders() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 69
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]