アマゾンの出品者です。購入されたお客様から商品が届いたが、お客様の都合でキャンセルしたいと返品リクエストが着ました。電話で話をして、返品を受けましたが、アマゾンの処理の方が問題で、受け取り後の返送は、全額返金、購入者都合のキャンセルを押して、返金処理した場合、パフォーマンス、顧客満足指数、出品者スコアをアマゾンのシステムで落とされると言われました。購入者の都合でも、スコアなど落とされてしまうのは、理不尽に思いますが、アマゾンのシステム上、仕方がない事なのでしょうか？

ECマスターズの塚本です。＞購入者の都合でも、スコアなど落とされてしまうのは、理不尽に思いますが、＞アマゾンのシステム上、仕方がない事なのでしょうか？ FBA出荷の商品の場合は、購入者の都合でも仕方がありませんが、自社出荷の商品の場合、独自の条件を設定していれば、購入者都合の返品を受付けなくすることも可能です。セラーセントラルより、設定→情報・ポリシー→ 返品と返金から独自の返品規約を記載しておくことが可能ですので、ご確認くださいませ。

アマゾンの出品者です。購入されたお客様から商品が届いたが、お客様の都合でキャンセルしたいと返品リクエストが着ました。

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Code


        $showDrafts = ($auth['alogin'] || $auth['agtlogin']);
        $post = $this->ForumPosts->get($id, contain: [

Cake\Error\ErrorTrap->handleError() /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 141
App\Controller\ForumController->view() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/Controller.php, line 503
Cake\Controller\Controller->invokeAction() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 166
Cake\Controller\ControllerFactory->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 141
Cake\Controller\ControllerFactory->invoke() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/BaseApplication.php, line 362
Cake\Http\BaseApplication->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 86
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/CsrfProtectionMiddleware.php, line 159
Cake\Http\Middleware\CsrfProtectionMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/BodyParserMiddleware.php, line 157
Cake\Http\Middleware\BodyParserMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/RoutingMiddleware.php, line 118
Cake\Routing\Middleware\RoutingMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/AssetMiddleware.php, line 71
Cake\Routing\Middleware\AssetMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/src/Middleware/HostHeaderMiddleware.php, line 35
App\Middleware\HostHeaderMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Middleware/ErrorHandlerMiddleware.php, line 115
Cake\Error\Middleware\ErrorHandlerMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 60
Cake\Http\Runner->run() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 98
Cake\Http\Server->run() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (2) : Undefined array key "agtlogin" [in /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 250]

Code

        $dispatchStaff = [];
        if ($auth['alogin'] || $auth['agtlogin']) {
            $conn = ConnectionManager::get('default');

Cake\Error\ErrorTrap->handleError() /home/ec-masters/forum-cakephp/src/Controller/ForumController.php, line 250
App\Controller\ForumController->view() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/Controller.php, line 503
Cake\Controller\Controller->invokeAction() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 166
Cake\Controller\ControllerFactory->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Controller/ControllerFactory.php, line 141
Cake\Controller\ControllerFactory->invoke() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/BaseApplication.php, line 362
Cake\Http\BaseApplication->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 86
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/CsrfProtectionMiddleware.php, line 159
Cake\Http\Middleware\CsrfProtectionMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Middleware/BodyParserMiddleware.php, line 157
Cake\Http\Middleware\BodyParserMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/RoutingMiddleware.php, line 118
Cake\Routing\Middleware\RoutingMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Routing/Middleware/AssetMiddleware.php, line 71
Cake\Routing\Middleware\AssetMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/src/Middleware/HostHeaderMiddleware.php, line 35
App\Middleware\HostHeaderMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Middleware/ErrorHandlerMiddleware.php, line 115
Cake\Error\Middleware\ErrorHandlerMiddleware->process() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 82
Cake\Http\Runner->handle() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Runner.php, line 60
Cake\Http\Runner->run() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 98
Cake\Http\Server->run() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (512) : Unable to emit headers. Headers sent in file=/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Renderer/HtmlErrorRenderer.php line=37 [in /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 65]

Code

            $message = "Unable to emit headers. Headers sent in file={$file} line={$line}";
            trigger_error($message, E_USER_WARNING);
        }

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 65
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Warning (2) : Cannot modify header information - headers already sent by (output started at /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Error/Renderer/HtmlErrorRenderer.php:37) [in /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 158]

Code

        $reasonPhrase = $response->getReasonPhrase();
        header(sprintf(
            'HTTP/%s %d%s',

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 158
Cake\Http\ResponseEmitter->emitStatusLine() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 68
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Code

            foreach ($values as $value) {
                header(sprintf(
                    '%s: %s',

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 191
Cake\Http\ResponseEmitter->emitHeaders() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 69
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]

Code


        return setcookie($cookie->getName(), $cookie->getScalarValue(), $cookie->getOptions());
    }

Cake\Error\ErrorTrap->handleError() [internal], line ??
/home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 228
Cake\Http\ResponseEmitter->setCookie() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 212
Cake\Http\ResponseEmitter->emitCookies() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 200
Cake\Http\ResponseEmitter->emitHeaders() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/ResponseEmitter.php, line 69
Cake\Http\ResponseEmitter->emit() /home/ec-masters/forum-cakephp/vendor/cakephp/cakephp/src/Http/Server.php, line 142
Cake\Http\Server->emit() /home/ec-masters/forum-cakephp/webroot/index.php, line 37
[main]